Returns & Refunds
RETURNS AND CREDITS
(this does not apply if it states on a product page - non-returnable - this means Motoxparts will not take the part back for a credit or refund at all)
(please see below returns for MX Clothing, Motocross Boots and Protective Gear)
When returning a product/part it must arrive at Motoxparts in unused new condition, in its original undamaged packaging (note:pack well as couriers can damage parts), within 60 days (14 days trade customers). Please contact us as soon as possible at sales@motoxparts.co.nz if you wish to return an item. Motoxparts will process a credit or exchange as soon as the item has been checked as per the Motoxparts return policy.
If goods returned meet the Motoxparts return policy, Motoxparts will place a credit for the cost of the goods (as per conditions below) on the customer’s account. This credit then can be used with the next purchase from Motoxparts. To activate this credit, the customer must log in to their account before placing the order.
End User/Purchaser has full responsibility for ensuring the correct part has been purchased prior to installation. Motoxparts recommends any new replacement part be compared to the old part, prior to installation to ensure it is the correct part. This is standard practice before any new part is installed. Check all parts before removing from packing. It is the user’s responsibility to inspect and verify the parts/product supplied, dimensions, specifications are correct for there intended use or fit.
Due to the nature of performance applications, parts are sold without an express warranty or any implied warranty of merchantability or fitness for a particular purpose.
Motoxparts or any supplier of Motoxparts products shall not be liable under any circumstances for any special incidental or consequential damages including, but not limited to, damage, loss of profits or revenue, costs of purchased goods or claims of customers of the purchaser which may arise and /or result from sale or installation of this part.
If a part/goods are purchased and are intended to be used on a different make-model-year (this is called a guess fit) Motoxparts has the right to refuse the part/goods back for a credit. Installation of parts may adversely affect vehicle manufacturer's warranty coverage.
If part/parts are sent back to Motoxparts and do not meet all conditions a credit will not be given.
If you have received an item and it was not the item you ordered: Please ensure that the correct part was ordered. This can be done by checking the part number on your invoice which is held in your online account at motoxparts.co.nz. Motoxparts must be contacted within 10 days from when the order was dispatched from Motoxparts. Motoxparts will arrange the part to be returned to Motoxparts, once the part has been returned and found in new condition Motoxparts will send out the correct part.
As we use an overnight courier service within New Zealand the return & exchange can take just a couple of days, if the item is returned promptly. We apologise for the inconvenience but due to the non-return of items the correct product cannot be despatched until the incorrect item is received back.
Please read before sending back for a return, all parts/goods sent back must meet all conditions below
- Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and any other packaging.
- Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
- Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
- The original packaging also includes all tags, information booklets, instructions, stickers, etc.
- Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return. Take care and make sure engine parts are packed so they cannot be bent or damaged such as gaskets and have a good protective packing on both sides. If parts/goods cannot be packed well and protected in a shipping bag, we highly recommend packing/shipping in a box.
- Include an original invoice or other necessary contact information.
- Items such as pistons - if these have tried to be installed and have one mark on the coating/surface or any oil or grease on them these will not be given a store credit. If a piston has a clip in it or a clip has been installed or rings installed we will not give a credit.
- If the goods meet the return conditions the price of the goods only will be credited, not the shipping
- Send via Courier and use a track n trace service to return goods
Our address for returns is:
ITEMS ORDERED INCORRECTLY
Make sure item/items required are 100% correct before completing and paying for an order. Motoxparts does not change items or remove item/items from orders. If the parts finder has not been used to purchase the correct parts for your model and the items are incorrect fitment then it is the end user who is responsible for returning the product for credit. If incorrect item/items have been ordered, these item/s can be returned to Motoxparts from the receiver for a credit. All return items must meet Motoxparts Return Policy. Motoxparts is not liable for the cost of the return shipping or any other problems that may have occurred due to the customer ordering the incorrect item/s.
NON-RETURNABLE
Graphic decals kits/stickers are a non-returnable item. Be sure fitment is correct for your model/year before you order as these items are a non-returnable item.
RETURN - MX CLOTHING, MOTOCROSS BOOTS & PROTECTIVE GEAR
All items returned for refund or credit must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).
Please see the list below for things to avoid ensuring your return is accepted:
- When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return might not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.
- If you are trying helmets on, please remove your makeup first. Your makeup will stain the cheek-pads and your return may not be accepted.
- Returns affected by makeup, perfume, deodorants, or body odour will not be accepted.
- If you damage the retail package of an item your return may not be accepted. Please do not apply tape or labels to any packaging.
- Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached.
- Any return which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resaleable condition to avoid your return being rejected.
FAULTY PRODUCTS POLICY
Please advise us promptly if you believe you have a faulty product. Proof of purchase is required
The product must be returned to Motoxparts for assessment. The product may be sent for independent assessment, at Motoxpart's expense, to determine if the part is faulty. Motoxparts will wherever possible endeavour to repair any product found to be faulty. If a part cannot be repaired then it will be replaced if possible or a store credit will be given.
Very important - Do not send by post as we do not have a post box. Only send to Motoxparts by Courier
